Ecommerce

Answer “where’s my order?” before it’s asked.

Shipping and returns questions answered on the spot, and every other email arrives with the order number attached.

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What you’ll use
AI answersKnowledge baseEmail ticketsCustom fieldsCustom domains

Shipping questions, answered.

Delivery times, costs and countries, answered from your own policies the moment a shopper asks.

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Returns, without the back and forth.

Your returns and refunds policy shows up while shoppers type, before they hit send.

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The order number, every time.

Ask for the order number and item up front, so you can sort it in one reply.

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Help on your shop’s domain.

Put your help centre on help.yourshop.com, right next to your store.

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Your customers just want an answer.

Give them one. Setting up takes about a minute.

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