Ask for exactly what you need.
Get the details on the first message, only when they apply.
The right questions for each problem.
Give every category its own fields. Billing asks for an invoice, bugs ask for a browser.
Text or dropdown. Required or not.
Pick the kind of answer you need and whether it has to be filled in.
Right there on the ticket.
Answers sit beside the conversation, so you never have to ask twice.
Your customers just want an answer.
Give them one. Setting up takes about a minute.
Create your project